Terms and Conditions

01. Acceptance of Terms#

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding contract between Olama Labs (“Oogla”, “Company”, “we”, “us”, or “our”) and the individual or legal entity (“Customer”, “you”, or “your”) accessing, registering for, or using the Oogla platform, websites (including oogla.olamalabs.com), embeddable JavaScript widget (widget.js), dashboard interfaces, and application programming interfaces (collectively, the “Service”).

BY CLICKING “GET STARTED”, “START FREE TRIAL”, REGISTERING AN ACCOUNT, EMBEDDING OUR WIDGET CODE ON ANY WEBSITE, OR OTHERWISE USING ANY PART OF THE SERVICE, YOU EXPLICITLY AGREE TO BE BOUND BY ALL PROVISIONS OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT ACCESS OR USE THE SERVICE.

If you are entering into this Agreement on behalf of a company, corporation, partnership, or other legal entity, you represent and warrant that you possess the full legal authority to bind that entity to these Terms. If you do not have such authority, you must not accept this Agreement.

02. Definitions & Interpretation#

For the purposes of this Agreement, the following terms shall have the meanings ascribed below:

• “AI Employee” or “Agent”: The autonomous, artificial intelligence-powered software entity configured within your Oogla account to interact dynamically with website visitors, qualify prospective customers, book appointments, answer inquiries, and execute automated customer service tasks.
• “Customer Data”: All electronic data, text, documents, files, URLs, prompts, and lead records submitted to or collected by the Service by or on behalf of Customer, including visitor chat logs and form submissions.
• “End-User”: Any human visitor, prospect, or customer who accesses Customer’s website and interacts with the embedded Oogla widget.
• “Knowledge Base”: The vectorized repository of information extracted from Customer’s whitelisted domains, uploaded documentation, and explicit instructions utilized to ground the AI Employee’s responses.
• “Tokens”: The standardized computational consumption unit used to measure Large Language Model (LLM) generation, vector embedding indexing, and voice synthesis operations across the Service.
• “Widget”: The lightweight client-side JavaScript snippet provided by Oogla for embedding within Customer’s websites to deliver conversational capabilities.

03. Eligibility & Account Registration#

To use the Service, you must be at least 18 years of age (or the legal age of majority in your jurisdiction) and capable of forming a legally binding contract. You agree to provide accurate, current, and complete information during the registration process and to promptly update such information to maintain its veracity.

You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and API secret keys. You agree to immediately notify Olama Labs of any unauthorized access, breach of security, or compromised credentials. Olama Labs shall not be liable for any losses or damages arising from your failure to safeguard your login information.

04. Service Description & AI Employees#

Oogla provides a cloud-hosted software-as-a-service platform that enables businesses to hire, train, deploy, and monitor autonomous AI revenue and customer service employees. Key capabilities provided under the Service include:

• Conversational Engagement: Multi-turn, real-time natural language dialogue with website visitors.
• Lead Capture & Qualification: Automated extraction of contact details, budgetary constraints, timeline, and buyer intent.
• Knowledge Base Retrieval: Retrieval-Augmented Generation (RAG) that grounds agent replies on customer-approved site content.
• Analytics & Transcripts: Real-time session monitoring, token consumption metrics, sentiment analytics, and visitor geolocation.
• Integrations & Handoffs: Automated notifications via email, WhatsApp webhooks, and CRM forwarding.

Olama Labs grants you a non-exclusive, non-transferable, revocable license during the applicable subscription term to access the Service and embed the Widget exclusively on authorized domains in compliance with these Terms.

05. Domain Verification & Knowledge Ingestion#

Oogla operates a strict origin-whitelisting security model. You may only embed the Widget and index web content from domains that you own, operate, or have been expressly authorized in writing to administer.

You represent and warrant that your indexed domains and customer documentation do not contain: (a) trade secrets or copyrighted materials belonging to third parties without permission; (b) classified or restricted defense data; (c) defamatory, obscene, or fraudulent claims; or (d) malware or malicious code.

06. Token Consumption, Plans & Billing#

Oogla operates on a hybrid subscription and token-metered model. Different activities consume varying amounts of Tokens depending on prompt complexity, context window size, and model architecture.

Billing & Payment Terms

Paid plans are billed in advance on a recurring monthly or annual basis via credit card or approved electronic payment method. Subscriptions automatically renew at the end of each billing period unless cancelled through the dashboard prior to the renewal date.

No Refunds for Consumed Tokens: Due to the irreversible computational costs associated with LLM inference, subscription fees and purchased Top-Up Token Packs are strictly non-refundable once activated or consumed, except where mandated by applicable consumer protection statutes.

Token Exhaustion: If your account exhausts its available Token balance, your AI Employee will enter a graceful standby mode until your next scheduled monthly refill or until an additional Top-Up Pack is applied.

07. Acceptable Use & Prohibited Conduct#

You agree not to misuse the Service or assist any third party in doing so. Specifically, you shall not:

• Use the Service to generate, promote, or distribute spam, phishing lures, malware, deceptive schemes, or unlawful solicitations.
• Deploy the AI Employee to generate defamatory, abusive, sexually explicit, hateful, or racially discriminatory content.
• Reverse engineer, decompile, disassemble, or derive source code from widget.js, our proprietary server APIs, or our neural routing algorithms.
• Bypass, disable, or tamper with token metering, rate limits, domain verification, or security firewalls.
• Misrepresent the AI Employee as a licensed professional (e.g. physician, attorney, financial advisor) where regulated certifications are required by law.
• Perform adversarial prompt injection, jailbreaking, or automated stress-testing against the Service without prior written authorization.

08. Customer Data & No AI Model Training#

As between Customer and Olama Labs, Customer retains all right, title, and interest (including all intellectual property rights) in and to all Customer Data, proprietary business knowledge, leads, and visitor transcripts.

Customer grants Olama Labs a limited, non-exclusive license to process, store, host, and transmit Customer Data solely to the extent strictly necessary to deliver, maintain, secure, and improve the specific Service provided to Customer.

09. Nature of AI Outputs & Disclaimers#

Artificial intelligence and Large Language Models generate text based on probabilistic patterns and statistical correlations. While Oogla applies state-of-the-art semantic search, context injection, and hallucination reduction filters, you acknowledge and agree that:

1. AI outputs may occasionally contain factual errors, outdated claims, or misinterpretations of complex inquiries.
2. The AI Employee is an automated business assistant and does not possess human judgment, consciousness, or emotional intent.
3. You are solely responsible for reviewing and validating the system prompts, business rules, and knowledge base documentation fed to your agent.
4. Olama Labs is not liable for business transactions, quote discrepancies, or representations made by your AI Employee to website visitors.

10. Third-Party Integrations & WhatsApp#

The Service may facilitate integrations with third-party platforms, such as WhatsApp Business API, Slack, webhooks, and CRM software. Your use of such third-party services is governed by the respective terms, policies, and API guidelines of those providers (e.g., Meta’s WhatsApp Business Messaging Policy).

Olama Labs does not control and is not liable for any downtime, account suspensions, message delivery failures, or policy changes imposed by third-party communication networks.

11. Intellectual Property Rights#

All right, title, and interest in and to the Oogla platform, including but not limited to software code, website designs, user interfaces, logos, visual assets, machine learning prompt templates, documentation, and trademarks, remain the exclusive property of Olama Labs and its licensors.

Except for the limited license explicitly granted herein, nothing in these Terms conveys any ownership or intellectual property rights to you. You shall not remove, alter, or obscure any copyright, trademark, or “Powered by Oogla” attribution tags unless operating under an enterprise plan with white-label licensing.

12. Service Levels & Platform Availability#

Olama Labs employs redundant cloud architecture, global content delivery networks (CDNs), and high-availability vector clusters, targeting an operational service uptime of 99.9% for widget script delivery and API endpoints.

However, you understand that the Service may occasionally experience interruptions, delays, or degradations due to: (a) scheduled maintenance announced in advance; (b) upstream cloud outages (such as AWS, Cloudflare, or LLM inference provider disruptions); (c) DDoS attacks or network congestion; or (d) events beyond our reasonable control (Force Majeure).

13. Limitation of Liability#

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OLAMA LABS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, SALES OPPORTUNITIES, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE.

IN NO CASE SHALL THE AGGREGATE LIABILITY OF OLAMA LABS ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO OLAMA LABS FOR THE SERVICE IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD), WHICHEVER IS GREATER.

14. Indemnification#

You agree to defend, indemnify, and hold harmless Olama Labs, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or reasonable legal fees arising out of or relating to:

• Your violation of these Terms or any applicable law, statute, or regulation;
• Customer Data, including any claims that your indexed website content infringes or misappropriates third-party intellectual property or privacy rights;
• Unauthorized embedding or deployment of the Widget on domains you do not legitimately control; or
• Disputes or transactions between you and any of your website End-Users or customers.

15. Suspension, Term & Termination#

This Agreement remains effective until terminated by either party. You may terminate your account at any time via the billing settings in your Oogla dashboard. Termination will take effect at the conclusion of your current prepaid billing cycle.

Olama Labs reserves the right to immediately suspend or terminate your access to the Service without prior notice if: (a) you materially breach any provision of these Terms; (b) your account payment is overdue; (c) we detect fraudulent activity, abusive traffic, or malicious prompt injection originating from your account; or (d) we are required to do so by court order or regulatory authority.

Upon termination, all licenses granted herein shall cease, and you must immediately remove the Oogla Widget script from all websites. You may request an export of your captured lead records within thirty (30) days following termination.

16. Dispute Resolution & Governing Law#

These Terms and any dispute, controversy, or claim arising out of or relating to them shall be governed by, construed, and enforced in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Informal Resolution: Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through amicable consultations by contacting our legal team at oogla@olamalabs.com.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to this contract, or the breach, termination, or invalidity thereof, that cannot be resolved informally shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Mediation Act, 2023 of the Federal Republic of Nigeria. The seat and venue of arbitration shall be Lagos, Nigeria, and proceedings shall be conducted in English before a sole arbitrator appointed by mutual agreement.

17. Contact Information & Notices#

If you have any questions, legal inquiries, or notices regarding these Terms and Conditions, please contact our legal and compliance team at: